e-Store (Payment, Delivery, Support, Cancellation)

What payment method can I use to buy online?
We accept Visa, MasterCard & American Express. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

When will my credit card be charged?
Your credit card will be charged the day after your purchase has been placed.
The charge will appear on your credit card as: Man Torque

Why are you not accepting my credit card?
There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank's end, may have encountered a machine error.

If you do have problems, you can contact us on (02 4285 4884). Please provide any error message or numbers you may have received.

When will my order(s) ship?
All orders placed via the Man Torque website are processed and shipped within 2 business days (public holidays excluded). Items purchased on Friday will be shipped the following Monday.
If Man Torque cannot ship the item within this time frame, you will be notified via email.

How is my order shipped?
All products are shipped via Australia Post or Fast Way Couriers.

Order Enquiries
For an update on all orders, please email: orders@mantorque.com.au.

What is your return/refund policy?
At Man Torque we realise that things don't always go as expected, and sometimes goods may have to be returned – a product may be defective, or you may have received the wrong item.

This policy is in addition to your statutory rights under the Trade Practices Act. For more information, please visit the Department of Fair Trading website.

General Returns Policy
If a product is wrongly described, different from a sample shown or doesn't do what it is supposed to do, you may choose between a replacement, store credit or refund. Man Torque will pay all freight charges. Please note the incorrectly sent item will need to be returned in original condition.
Defective or DOA (dead on arrival) Items. All items come with a 30 day guarantee against manufacturing defects and DOA items. Some items may come with a longer warranty periods provided by the manufacturer.

How to request a return for defective or DOA items
STEP 1. Please contact us as soon as the problem arises via 02 4285 4884 stating your invoice number, the item(s) you are returning and details of the problem.

STEP 2. One of our staff members will then give you instructions on returning the item. Man Torque is responsible for shipping charges to return the item to us.

STEP 3. Once the item is received by us, and provided the returned item meets our DOA or defective items criteria, we will provide you with a credit to your account, a replacement product or a full refund to your original method of payment. This will be done within 7 business days of receiving the item and advise you of the outcome.

How do I cancel my order?
As we do our best to process your order in the most efficient manner possible, orders placed by credit card cannot be cancelled.

Are you a registered business?
Yes.
Rimjet Pty Ltd Trading as Man Torque
Our ABN is: 90 997 371 002